Claim Handling
In-House Claim Handling That Keeps Every File Moving
Unlike many estimating services, 1st Property LLC offers in-house billing and claim-handling support for our clients. Our account managers assist with follow-up on your behalf by communicating directly with insurance carriers regarding payment status, claim updates, and any requested revisions.
We take the proper steps to confirm that the carrier has received the scope and invoice, followed by direct phone calls and email communication with the carrier or adjuster to help move the claim forward. Throughout the process, we maintain and track the invoice through our management software, allowing you to stay informed with up-to-date claim status information.
Our services include ongoing communication with adjusters, confirmation of payment status, revision requests when needed, and continued follow-up to help expedite the claim process. This allows contractors and restoration companies to focus on completing quality work while we assist with the billing and claim follow-up process.
- Turning Jobsite Details into an Organized Scope
Every loss is different, so each scope is prepared around the specific property conditions and documented repair requirements. We do not rely on generic templates that overlook important project details.
Whether your team needs a preliminary scope before work begins, documentation for an active project, or a final scope for invoicing, we help present the work in a format that is clear, complete, and easier to review. Our goal is to connect what happened at the jobsite with what appears in the claim file.
Benefits of Our Claim Handling Service
- Scopes based on documented loss conditions
- Clear identification of affected rooms, materials, and components
- Organized mitigation, demolition, cleaning, and repair procedures
- Review of photos, measurements, dry logs, and field documentation
- Support for preliminary estimates and final invoicing
- Scope files structured for easier contractor and carrier review
Our scope preparation services can support water mitigation, fire damage, mold remediation, abatement, contents, reconstruction, exterior damage, and CAT or storm-related losses. Your assigned account manager will help collect the required documentation, coordinate questions, track progress, and manage revision requests throughout the project.
Testimonials
What Contractors Say About Our Scope Preparation
Accurate documentation and well-organized scopes help restoration teams reduce confusion, support required work, and keep projects moving through the review process.
“Their team understood the field conditions and asked the right questions before completing the scope. That attention to detail helped us avoid missing important work from the project file.”
“We needed help organizing a complicated loss with several affected areas. The final scope clearly separated the mitigation and reconstruction requirements and gave our team a much stronger working document.”
“1st Property took our photos, notes, and moisture documentation and turned them into a clear scope that reflected the actual work. The finished file was organized and much easier for everyone to review.”